Exchanges & Returns

Every Snug order comes with 60 days to change your mind. Bras are a fit decision, and a fit decision is hard to make in a photo — so try yours on at home, in your own mirror, under your own clothes.

Exchanges are free

Wrong band? Wrong cup? Wrong colour? Exchange it for another size or colour within 60 days of delivery and we cover the shipping both ways. There is no exchange fee and no limit on how many times you swap until the fit is right.

Returns for a refund

If you would rather have your money back, send the item back within 60 days and we refund you to your original payment method minus a $6 return fee, which covers the prepaid return label.

Returns for store credit

Choose store credit instead and there is no fee at all — you get the full value of the item back as credit, and the credit does not expire.

Condition of the item

To be accepted, an item must be:

  • unworn and unwashed;
  • still carrying its original tags;
  • in its original packaging.

Trying a bra on over your own underwear is fine — that is what the 60 days are for. An item that has been worn out, laundered, altered or damaged cannot be resold and cannot be accepted.

How it works — three steps

  1. Email us at support@snugbodywear.com (or use the form on our Contact page) with your order number and whether you want an exchange, a refund or store credit.
  2. We send you a prepaid label. Print it, put the item back in its packaging, and drop the parcel off.
  3. We close it out. Exchanges ship as soon as the parcel is scanned. Refunds and store credit are issued within 5 business days of the item reaching our warehouse; your bank may take a few more days to show the money.

What is not covered

  • Items marked Final Sale on the product page — these cannot be exchanged, returned or credited.
  • Items sent back after the 60-day window has closed.
  • Items returned without tags, worn, washed or altered.

Something arrived damaged or wrong

That one is on us. Email support@snugbodywear.com within 30 days of delivery with a photo and your order number, and we replace it or refund it in full — no return fee, no questions.

Questions about anything above? Use the form on our Contact page and a person will answer you.