Frequently Asked Questions

Eight questions we get asked most. If yours is not here, the form on our Contact page reaches a person, not a robot.

Questions before you order

Yes, and that is the whole point of the design. Every bra has to put the weight of your bust somewhere. A wired bra puts it on a curved wire under the breast. Snug puts it on a frame that goes around your torso instead: smooth molded cups, firm wide side wings, a wide back panel, and a wide flat band under the bust. The lift comes from the structure, not from a wire pressing on your ribs.

What it is not: a sports bra. Snug is not made for running or high-impact training.

No. The cups are molded individually — two cups, two shapes, with a small V-notch cut down at the centre front between them. Each side is held on its own instead of being flattened into one shelf, which is what happens when a wireless bra is just a stretchy band of fabric.

The band is wide — about two fingers tall — flat, and cut in the same firm fabric as the rest of the bra, with no exposed elastic at the hem. Width plus low stretch is what keeps a band lying flat on the ribs instead of curling up on itself when you sit.

The one thing that does make any band ride up is buying it too loose. Measure your band and take that number — see the Size Guide.

Yes. The cup surface is seamless — no lace, no pattern, no stitching across the cup — and the edges are cut flat, so there is no thick ridge to print through a fine knit. In white or chai under a light top it disappears; under a sheer top, match the bra to your skin tone rather than to the shirt.

Take the smaller band and go up one cup size — a 36F and a 34G hold the same cup volume. The fabric has little stretch on purpose, so the band you measure is the band you want. Full instructions and the band-by-cup table are on the Size Guide. Every bra also has a four-row hook-and-eye back and comes with an extender, which gives you room to move either way.

Machine wash cold. For best results use a wash bag. Use only non-chlorine bleach. Line dry. Do not iron. Do not dry clean.

The foam is sewn in, so there is nothing to pull out before a wash and nothing to fold or shift afterwards. The fabric is high-nylon, which is what lets the shape hold wash after wash.

You have 60 days. Exchanges for another size or colour are free — we cover shipping both ways, as many times as it takes to get the fit right. Prefer your money back? A refund to your card is the item price minus a $6 return fee; take it as store credit instead and there is no fee at all. Items need to be unworn, unwashed and still tagged. Full detail on Exchanges & Returns.

US standard shipping is 4–8 business days once your order leaves the warehouse, and we pack within 1–2 business days of your order. Shipping is free over $80; below that it is calculated at checkout and shown before you pay. You get a tracking number by email as soon as the parcel is scanned — follow it any time on our Track Order page.